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Dear
Valued Customer,
We at
COILMART
take great pride in furnishing you our valued customer with quality steel,
competitive pricing, and timely deliveries. We stand behind our product
and will always honor justified claims with quick replacement or
satisfactory credit. Our goal is to comply with order specifications and
keep your company supplied with quality product. The implementation of the
following procedure is vital for the benefit and protection of both your
company and
COILMART. In
addition, when followed correctly, this procedure will help alleviate and
expedite and claims with respect non-conforming material.
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Should you
perceive any problems with material at the time of arrival, please be
sure to note the problem on the bill of lading prior to signing for the
receipt of the material. These deficiencies could most likely be wet
material, load shifting, or material damaged during the transportation
process. Please remember that a bill of lading is a legal document
releasing the steel to your possession and is binding upon your request.
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COILMART
is not
obligated to accept claims for damaged or corroded material after 45
days from the date of delivery. The concise information you note on the
bill of lading will better protect both of us.
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COILMART is
not obligated to accept claims for any reason after 12 months from date
of shipment.
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COILMART is
obligated to credit our customers for invoice price of metal only.
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Should you observe any problems with
suspect material during the production process,
COILMART
would like to request that you follow the guidelines as listed below.
Failure to act in accordance with these procedures could hinder, delay
or even jeopardize the successful processing of your claim.
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All material must have the original
COILMART
tags for necessary tracking, isolation and corrective action.
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A complete and thorough description of
the defect in question that will assist
COILMART in
evaluating the accountability and responsibility of the claim must be
included.
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The claim must have the quantity to be
rejected.
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A digital photo and a sample of the
defect must be sent to
COILMART for
immediate investigation, containment and corrective action.
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Customer must run 10% of the coil to
make certain that the defect persist and is obligated to cease further
production of a coil that is deemed defective to allow the largest
quantity possible to remain in its shipped form.
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Material that is to be returned to
COILMART
must have a bill of lading, or appropriate paperwork, so the material
can be identified and received into our inventory properly. Our
carriers have been notified that the proper paperwork will be needed
before returning to
COILMART,
and our receiving personnel have been instructed not to unload any
material into our plant without the correct documentation. This
procedure is necessary to better service our customers and ensure that
claims are handled as efficiently as possible.
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Material that is returned to
COILMART
should be in its original condition and must be securely banded to a
pallet in order to safely transport and unload at our facility.
Material must also be protected from the elements before, during and
after loading the truck.
In closing, we value our customers and will
resolve all customer claims in an expeditious manner.
Sincerely,
Sean
Burkett
General Manager |
